FAQ's & Return Policy

We hope you are happy with your purchase! However, we know that not every purchase will fit & returns are sometimes needed. Should you need to return anything, we are here to make your return process as easy as possible. After reviewing the return policy below, you can proceed with your return by printing your receipt and include it with your package.
 
We fulfill orders from BOTH of our store locations depending on item brand and availability!
All items must be returned to the store location in which it was shipped from. Each item must be returned to us in the condition they were received in. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. Shoes must be returned in their original shoebox.
   

The follow items are FINAL SALE and cannot be returned:

  • Jewelry
  • Sunglasses
  • Swimwear / Bodysuits
  • Accessories (belts, handbags, hats, etc.)
  • Sale items
  • Items purchased with a discount code/temporary sale of 40% off or more.

 

 

FOR PURCHASES MADE ONLINE:

Online returns postmarked back to us within 7 days of delivery are eligible for in store credit. Store Credit never expires. We receive new styles weekly and hope we can assist you in finding something new if your purchase doesn't work out! 

 

FOR PURCHASES MADE VIA INVOICE OR PHONE ORDER:
Invoice returns postmarked back to us within 14 days of delivery are eligible for store credit only. Invoice return qualifies as an item purchased via PayPal invoice.  

Phone Order returns postmarked back to us within 14 days of delivery are eligible for store credit only. Phone order return qualifies as an item purchased over the phone with one of our locations.
 
Please note: Your store credit can only be used at the location in which the item was shipped from. If you see something you like via our website www.azlinnhope.com or Instagram (@azlinnhope) you can contact that location and they will be happy to assist you in applying your store credit to the item(s) you are interested in!
       
    FOR PURCHASES MADE IN STORE:

    Bring it back / ship it back within 7 days of purchase for store credit only! After 7 days, we are unable to accept returns on in store purchases. 

    Please note: Your store credit can only be used at the location in which the item was purchased from. If you see something you like via our website azlinnhopecollection.com or Instagram's (@azlinnhope) you can contact that location and they will be happy to assist you in applying your store credit to the item(s) you are interested in!

     

    WHERE DO I SEND MY RETURN?

    Before making a return, please refer to the entirety of our return policy to ensure that your return meets the criteria stated.

    Once we receive your return, please allow 14 business days for return processing. You will be notified by email once your return is processed. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchases (online or in store).

      

    ADDITIONAL RETURN DETAILS:
    • All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Make-up free & stain free. Smoke, deodorant and perfume free.

    • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe will make them ineligible for return.   

    • After the item has been worn, it’s yours for good! Azlinn Hope is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and YOU, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.

     SHIPPING:

    Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

    • Return shipping: We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
      
    DAMAGED/DEFECTIVE ITEMS OR INCORRECT ORDERS:

    Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!

    • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
    • All reports must be made within 3 days of receiving your order or it will not be accepted.
    • Please contact us immediately at herringstonesmarketing@gmail.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number. 
    • We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.  

    EXCHANGES:

    Due to limited quantity of inventory, we do not guarantee direct exchanges simply because we cannot promise that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you will need to contact us immediately so we can try and pull the item or size (if available) which you wish to exchange.

    PRICE ADJUSTMENT:

    We’re sorry but we are unable to offer price adjustments should an item on the site be marked down after you have purchased, or for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.

       


        IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY PLEASE EMAIL US AT Please email customer service at azlinnhope@gmail.com