FAQ's & Return Policy

We hope you are happy with your purchase! However, we know that not every purchase will fit & returns are sometimes necessary. Should you need to return anything, we are here to make your return process as easy as possible. After reviewing the return policy below, you can proceed with your return request by logging into your account to request a return. 
  
To receive full credit back for your purchase, each item must be returned to us in the condition they were received in. Items must be returned with tags attached, unworn, unwashed, smoke free, deodorant and perfume free. Shoes must be returned in their original shoebox. Returns will be approved/declined at the Azlinn Hope team's discretion. 

The follow items are FINAL SALE and cannot be returned:

  • Swimwear
  • Undergarments¬†
  • Sale items of 40% off or more
  • Discounts on items that add up to 40% off or more (including discount codes)
FOR PURCHASES MADE ONLINE, VIA INVOICE OR PHONE ORDER:

Online returns postmarked back to us within 7 days of delivery are eligible for refund to original payment. Online returns postmarked back to us within 14 days of delivery are eligible for store credit. Store Credit never expires. After 14 days of delivery, we are unable to accept returns on any purchase.

       
    FOR PURCHASES MADE IN STORE:

    Returns within 7 days of purchase are eligible for refund to original payment. Returns within 14 days of purchase are eligible for store credit. Store Credit never expires. After 14 days, we are unable to accept returns on any purchase.

    HOLIDAY RETURN POLICY:

    Items purchased between December 1st - December 25th are eligible for refund through January 14th. This excludes items that are 40% or more marked down.

    WHERE DO I SEND MY RETURN?

    Before requesting a return, please refer to the entirety of our return policy to ensure that your return meets the criteria stated.

    Once we receive your return request, please allow 48 business hours for us to approve/decline your request. You will be notified by email once your return is processed. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchases (online or in store).

      

    ADDITIONAL RETURN DETAILS:
    • All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Make-up & stain free. Smoke, deodorant and perfume free.

    • Shoes must be returned, with no sign of wear, with their original shoebox. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe will result in no return.¬† ¬†

    • After the item has been worn, it‚Äôs yours!¬†Azlinn Hope¬†is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and YOU, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.

     SHIPPING:

    Original shipping fees are non-refundable and the customer is responsible for the return shipping cost.

    • Return shipping: We strongly suggest choosing a shipping option that provides you with a tracking number to confirm returns to us. We are not responsible for any returns lost in the return shipping process.
      
    DAMAGED/DEFECTIVE ITEMS OR INCORRECT ORDERS:

    Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know mistakes may be made. So, if you happen to receive an item that is damaged or believe something is missing from your order, this is for you!

      • Damages must be reported to us prior to wearing the garment. All tags must still be attached.
      • Reports must be made within 3 days of receiving your order or it will not be accepted.
      • Please contact us immediately at azlinnhope@gmail.com or 423-631-3295¬†and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your name and order number.¬†
    • We reserve the right to refuse a returned item that was reported as damaged if the item shows any sign of wear. ¬†

    EXCHANGES:

    Due to limited quantity of inventory, we do not guarantee direct exchanges. If you are needing a different size/color in an item, you will need to contact us immediately so we can try and pull the item or size (if available) that you wish to exchange.

    PRICE ADJUSTMENT:

    We’re sorry but we are unable to offer price adjustments should an item on the site be marked down after you have purchased, or for temporary promotions/discounts. During promotions, please make sure your discount is applied to the order total prior to completing order.

       

        If you have any questions regarding our return policy, please contact us at azlinnhope@gmail.com or 423-631-3295.